Report a Concern

Reports may be submitted regarding unethical conduct that violates the company’s fair trade compliance principles or the Compliance Program.

Report

Guide

We operate reporting channels related to fair trade in order to voluntarily and faithfully comply with fair trade laws and regulations.
All submitted reports are reviewed and investigated by the Compliance Department. The identity of the reporter and the details of the report are strictly protected in accordance with applicable laws and internal regulations so that reports can be made with confidence.

Issues for Report

Reports may be submitted regarding the following types of fair trade violations or suspected violations:

  • Collusion, bid rigging, or the unfair joint determination of transaction terms such as prices, fees, or discount rates
  • Unfair trade practices such as unreasonable demands, forced transactions, disadvantages, or discriminatory treatment by abusing a superior bargaining position
  • Violations of subcontracting laws, including non-payment, unfair reduction of subcontract payments, requests for or misuse of technical data, and illegal subcontracting
  • Unfair practices in large-scale retail, franchise, or agency transactions, including abuse of power, unfair reductions in supply prices, or shifting of costs
  • Violations of the Fair Trade Compliance Code or failure to comply with internal regulations related to CP operations
  • Any other conduct that may undermine fair competition or suspected violation of applicable laws or internal regulations

Suggestions to improve fair trade-related systems or to correct inappropriate practices are also welcome.

Report Procedures

Reports are processed according to the following procedures.

  1. 01 Receipt

    Once a report is submitted, a case number is automatically assigned by the system, and the responsible department (Compliance Department or Compliance Officer) confirms receipt.

  2. 02 Review and Decision for Investigation

    The seriousness, specificity, and potential violation of relevant laws are reviewed to determine the scope and the method of the investigation.

  3. 03 Fact-Finding and Investigation

    If necessary, fact-finding procedures are conducted, including interviews with relevant departments and employees, review of documents and system records, and on-site verification.

  4. 04 Action and Improvement

    If a violation is confirmed, appropriate measures are taken, including disciplinary action against the corresponding employees, correction of transaction terms, improvement of systems and processes, and measures to prevent recurrence.

  5. 05 Notification of Results

    If the report is submitted with the reporter's identity disclosed, the investigation results and actions taken will be communicated within the scope permitted by applicable laws and company regulations.

  • 01 Receipt

    Once a report is submitted, a case number is automatically assigned by the system, and the responsible department (Compliance Department or Compliance Officer) confirms receipt.

  • 02 Review and Decision for Investigation

    The seriousness, specificity, and potential violation of relevant laws are reviewed to determine the scope and the method of the investigation.

  • 03 Fact-Finding and Investigation

    If necessary, fact-finding procedures are conducted, including interviews with relevant departments and employees, review of documents and system records, and on-site verification.

  • 04 Action and Improvement

    If a violation is confirmed, appropriate measures are taken, including disciplinary action against the corresponding employees, correction of transaction terms, improvement of systems and processes, and measures to prevent recurrence.

  • 05 Notification of Results

    If the report is submitted with the reporter's identity disclosed, the investigation results and actions taken will be communicated within the scope permitted by applicable laws and company regulations.

  • Depending on the complexity of the case, the investigation and processing may require a considerable amount of time. The Company will make every effort to handle the matter as promptly and fairly as possible.

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    Collected items

    Name, email address, contact number (mobile phone number), and any other information entered by the reporter

    Purpose of Collection

    To accept and respond to client inquiries and requests

    Retention and Use period

    In principle, personal information will be destroyed without delay once the purpose of its collection and use has been fulfilled. However, it retention is required under applicable laws and regulations, the personal information may be retained for the period specified by those laws.

    Records related to consumer complaints or dispute settlement: Three years (Act on the Consumer Protection in Electronic Commerce) ※ Your consent is required to use the service.

Report via Call or Fax

Fair Trade Officer, Samyang
Corporation Legal Affairs Team

31 Jong-ro 33-gil, Jongno-gu, Seoul +82-2-740-7072 +82-2-740-7680

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Posted on March 28, 2023

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